This Data Policy (“Policy”) explains how Assistable.ai and its affiliates (“Assistable.ai,” “we,” “us,” or “our”) collect, process, store, and use data provided by users (“you” or “User”) through our Services. This Policy specifically outlines our data protection practices as well as our rights to use your data—including for training internal language models (LLMs), advancing machine learning capabilities, and conducting research—to improve our Services and develop new products.

1. Introduction

At Assistable.ai, we are committed to safeguarding your data while also leveraging it to drive innovation. By using our Services, you acknowledge and agree that we may collect and process data for multiple purposes, including but not limited to operational improvements, internal research, and the training and refinement of our internal LLMs and other machine learning models.

2. Data Collection

2.1 Types of Data

We may collect various types of data, including:

Personal Data: Contact details (e.g., name, email address, phone number), account credentials, and other information you voluntarily provide.

Usage Data: Information regarding your interactions with our Services, such as pages visited, clickstream data, session duration, and device information (e.g., IP address, browser type, operating system).

Location Data: Data related to your geographical location, if you enable location services on your device.

Technical Data: Metadata and diagnostic data that help us monitor, secure, and optimize our systems.

2.2 Methods of Collection

Data is collected through:

Direct user submissions (e.g., account registration, support inquiries).

Automated technologies, such as cookies, web beacons, and similar tracking mechanisms.

Third-party integrations that facilitate our Service.

3. Data Usage and Processing

3.1 Operational and Service Delivery

We use your data to:

Provide, maintain, and enhance our Services.

Troubleshoot and secure our systems.

Communicate with you regarding account activity, updates, and promotional information.

3.2 Internal Research and Model Training

By using our Services, you expressly grant Assistable.ai a non-exclusive, worldwide, irrevocable, perpetual license to:

Use, modify, and analyze your data—either in its original or aggregated and anonymized forms—for the purposes of:

Training, testing, and refining our internal language models (LLMs) and other machine learning algorithms.

Conducting internal research to drive product innovation, improve service performance, and develop new features.

Leverage insights gained from data analysis to enhance our overall product offering and customer experience.

Note:

Data used for research and model training will be aggregated and, when possible, anonymized to minimize risks to individual privacy while still enabling us to derive valuable insights.

4. Data Protection Measures

4.1 Security Protocols

We implement state-of-the-art security measures, including:

Encryption: Data is encrypted both in transit and at rest using industry-standard protocols.

Access Controls: Strict access controls ensure that only authorized personnel have access to sensitive data.

Regular Audits: We conduct periodic security audits and vulnerability assessments to maintain a robust security posture.

4.2 Compliance

We strive to adhere to applicable data protection laws and regulations. However, by using our Services, you acknowledge that our rights to use and process data for research, model training, and service improvement are essential to our business operations.

5. Data Sharing and Disclosure

5.1 Internal and Affiliate Use

Your data may be shared with our internal teams and affiliates strictly for the purposes described in this Policy, including research and model training. All such parties are bound by confidentiality obligations and must adhere to data protection standards.

5.2 Third-Party Service Providers

We may engage third-party service providers to help us operate our Services, provided that these providers are contractually obligated to safeguard your data and use it only for the designated purposes.

5.3 Legal and Regulatory Disclosures

We may disclose your data if required by law, regulation, or a valid legal process, or if necessary to protect the rights, property, or safety of Assistable.ai, our Users, or others.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including:

Service delivery and customer support.

Internal research, training, and model improvement.Compliance with legal obligations.

Upon termination of your account or when data is no longer required, we will delete or anonymize your personal data in accordance with our retention policies.

7. Your Consent and Rights

7.1 Consent to Data Processing

By using our Services, you consent to the collection, processing, storage, and use of your data as described in this Policy, including for the purposes of training internal LLMs and conducting research.

7.2 Exercising Your Rights

Depending on your jurisdiction, you may have rights regarding your data, such as access, correction, or deletion. To exercise these rights, please contact us at [email protected]. Please note that requests affecting data used for research or aggregated insights may be limited where such data is de-identified and no longer attributable to an individual.

8. Amendments and Updates

Assistable.ai reserves the right to update or modify this Data Policy at any time. Significant changes will be communicated via our website and/or by email. Continued use of our Services after such modifications constitutes your acceptance of the updated Policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Data Policy or our data practices, please contact us at:

Email: [email protected]

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Data Policy, including the rights granted to Assistable.ai for internal model training, research, and product development.