Transparency & Protection

Updated: February 12th, 2025

THIS AGREEMENT CONTAINS BINDING CLASS ACTION AND JURY TRIAL WAIVER CLAUSES IN SECTION 13 BELOW THAT ARE APPLICABLE TO YOU AND ASSISTABLE.AI.

These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“User,” “Agency,” “Licensee,” or “Customer”) and Assistable.ai, a service provided by Assistable Machine Learning (“Assistable.ai,” “we,” “us,” or “our”), governing your access to and use of our B2B SaaS platform (the “Platform” or “Services”). Our Platform enables agencies to license, white label, and market our technology—including chat and voice AI assistant solutions—to local businesses. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Services.

1. Definitions

For purposes of these Terms, the following definitions apply:

“Services” or “Platform”: The online software, applications, tools, and related services provided by Assistable.ai.“User” / “Customer” / “Agency” / “Licensee”: Any individual or entity that accesses or uses the Services.“Content”: Any data, information, or material submitted by Users in connection with the use of the Services.

“Agreement”: These Terms of Service, together with any additional policies, guidelines, or documents referenced herein.

2. Acceptance and Modification of Terms

2.1 Acceptance

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and any additional policies incorporated herein.

2.2 Modifications

Assistable.ai reserves the right to modify or update these Terms at any time. Updated versions will be posted on our website and become effective immediately upon posting. Your continued use of the Services constitutes acceptance of the updated Terms.

3. License Grant and Use of Services

3.1 License Grant

Subject to your full compliance with these Terms, Assistable.ai grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your internal business operations or for licensing, white labeling, and reselling the Platform to local businesses as permitted under your contractual arrangement with us.

3.2 Authorized Use

You agree to use the Services strictly in accordance with these Terms and all applicable laws and regulations, and to adhere to any specific guidelines or instructions provided by Assistable.ai regarding the customization, branding, or redistribution of the Platform.

4. Restrictions on Use

You agree that you shall not:

Reverse engineer, decompile, or disassemble any part of the Platform except as expressly permitted.Use the Services for any unlawful, fraudulent, or malicious purposes, or in any manner that could harm, disrupt, or overburden our systems or those of third parties.Engage in any activity that infringes the intellectual property rights or other rights of any party.Resell or redistribute the Services beyond the scope permitted in your agreement with Assistable.ai.

4.1 Misuse of Voice AI Services

In addition to the foregoing restrictions, you expressly agree that you will not misuse any voice AI features provided through our Services. Such misuse includes, but is not limited to:

Unsolicited or Unauthorized Telephony: Using the voice AI capabilities to make unsolicited, automated, or mass outbound calls or messages in violation of applicable telemarketing, consumer protection, or privacy laws.

Deceptive Practices: Altering caller identification, misrepresenting your identity, or engaging in any deceptive, fraudulent, or harassing behavior using our voice AI tools.

Noncompliance with Legal Requirements: Failing to obtain all necessary consents and approvals required under applicable laws (such as TCPA or other telecommunication regulations) for outbound calls or recordings.

Assistable.ai reserves the right, in its sole discretion, to immediately suspend or terminate your access to the Services (in whole or in part) if we determine that you have misused or are abusing the voice AI capabilities, or if your use poses any risk to our infrastructure, reputation, or compliance with legal obligations.

5. Account Registration and Security

5.1 Registration

Certain features of our Services may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

5.2 Security

You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility. You agree to notify us immediately of any unauthorized use or security breach.

6. Fees, Payment, and Billing

6.1 Fees and Payment

Some Services require payment. All fees will be communicated in advance and are subject to your subscription or licensing agreement with Assistable.ai. Unless otherwise stated, fees are non-refundable.

6.2 Billing and Automatic Payment

You authorize Assistable.ai to charge your designated payment method in accordance with the billing schedule outlined in your agreement. In the event of non-payment, we reserve the right to suspend or terminate your access to the Services.

7. Intellectual Property Rights

7.1 Ownership

All right, title, and interest in and to the Services, including all intellectual property rights, remain the exclusive property of Assistable.ai or its licensors. No rights are granted to you except as expressly set forth herein.

7.2 White Labeling and Branding

Any customization, white labeling, or co-branding of the Platform must adhere to the guidelines provided by Assistable.ai. Unauthorized use of our trademarks, logos, or branding is strictly prohibited.

8. Data Privacy and Confidentiality

8.1 Data Privacy

Your privacy is important to us. Use of the Services is also governed by our Privacy Policy, which is incorporated herein by reference.

8.2 Confidentiality

Both parties agree to maintain the confidentiality of proprietary or confidential information disclosed during the term of this Agreement. This obligation survives the termination of the Agreement.

9. Warranties and Disclaimers

9.1 No Warranty

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 No Guarantee of Uninterrupted Service

Assistable.ai does not warrant that the Services will be uninterrupted, error-free, or secure, nor that any defects will be corrected.

10. Limitation of Liability

IN NO EVENT SHALL ASSISTABLE.AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Assistable.ai, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of or inability to use the Services.Any breach of these Terms.Any violation of any rights of a third party.

12. Termination

12.1 Termination by Assistable.ai

We may suspend or terminate your access to the Services immediately, without prior notice, for any breach of these Terms or for any misuse of the Services, including the voice AI features.

12.2 Effect of Termination

Upon termination, all licenses and rights granted to you under these Terms will immediately cease, and you agree to promptly discontinue use of the Services and delete any related documentation or materials.

13. Dispute Resolution, Class Action, and Jury Trial Waiver

13.1 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Georgia.

13.2 Dispute Resolution

Before initiating any legal action, you agree to first attempt to resolve any dispute informally by contacting us at the address provided in Section 15. If a resolution cannot be reached within 60 days of your notice, either party may seek legal recourse in the appropriate court.

13.3 Class Action Waiver

YOU AND ASSISTABLE.AI AGREE THAT ANY CLAIMS OR DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND THAT YOU AND ASSISTABLE.AI EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE, OR JOINT LAWSUIT.

13.4 Jury Trial Waiver

YOU AND ASSISTABLE.AI HEREBY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY ACTION, WHETHER AT LAW OR IN EQUITY, ARISING OUT OF OR RELATING TO THIS AGREEMENT.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with any policies or guidelines referenced herein, constitute the entire agreement between you and Assistable.ai regarding your use of the Services, superseding all prior agreements or understandings.

14.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Assistable.ai may assign these Terms in its sole discretion.

14.4 Force Majeure

Assistable.ai shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or government actions.

14.5 Waiver

Any waiver by Assistable.ai of any provision of these Terms shall not constitute a waiver of any other provision, nor shall such waiver be deemed a continuing waiver unless expressly provided in writing.